Privacy Policy

Journey Physical Therapy | journeypt828.com

Effective date: September 17, 2026

Last updated: September 17, 2026Journey Physical Therapy, LLC (“Journey Physical Therapy,” “we,” “us,” or “our”) operates the websites journeypt828.com. This Privacy Policy explains how we collect, use, share, and protect information when you visit the Sites, contact us, or request an evaluation. By using the Sites, you agree to this Policy.

mportant: Information we collect as a physical therapy practice in the course of evaluation and treatment is protected health information (PHI) and is governed by HIPAA and our separate Notice of Privacy Practices, not only this website policy.

Who we are

Journey Physical Therapy, LLC
1171 Spartanburg Hwy
Hendersonville, NC 28792
Phone / text: (828) 674-3416
Email: journeypt828@gmail.com

Do not submit detailed medical history through an unsecured website form if a secure patient portal or phone call is available.

Information collected automatically When you visit the Sites, we or our service providers may collect:

IP address
Browser type and device information
Pages viewed, links clicked, and time spent on pages
Referring website
Approximate location based on IP address
Cookie and similar tracking data

Information from third parties

We may receive information from:

Website hosting and form tools
Scheduling or messaging platforms
Analytics providers
Payment processors (if you pay online)
Insurance companies or referring providers, when relevant to care

How we use informationWe use information to:

Respond to inquiries and schedule evaluations
Provide and improve physical therapy services
Operate, maintain, and secure the Sites
Understand how the Sites are used
Send appointment reminders or follow-up messages you request
Comply with legal, professional, and insurance requirements
Protect our practice, patients, and the public against fraud or misuse

We do not sell your personal information.

Cookies and analyticsThe Sites may use cookies, pixels, and similar technologies for:

Basic site function
Remembering preferences
Measuring traffic and performance (for example, Google Analytics or similar tools, if enabled)

You can block or delete cookies in your browser settings. Some features of the Sites may not work as well if cookies are disabled.If you later add Google Analytics, Meta Pixel, Google Ads, or similar tools, update this section and add a cookie banner if those tools are used for advertising.5. How we share information

We may share information with:

Service providers who help us run the Sites, email, hosting, scheduling, billing, or IT support
Healthcare providers, insurers, and billing partners when needed for treatment, payment, or healthcare operations
Professional advisors (attorneys, accountants)
Authorities when required by law, court order, or to protect safety and legal rights
A buyer or successor if the practice is sold, merged, or transferred

Service providers are expected to use information only to perform services for us and to protect it appropriately. We do not rent or sell mailing lists.

Protected health information (HIPAA) If you become a patient, your medical and treatment information is PHI. PHI is used and disclosed as permitted or required by HIPAA, including for:

Treatment
Payment
Healthcare operations
Uses and disclosures required by law
Other purposes described in our Notice of Privacy Practices

Text messages and phone calls

If you provide a phone number, we may call or text you about scheduling, reminders, or questions you raised.Message and data rates may apply. You can opt out of marketing texts by replying STOP. Transactional or care-related messages may still be necessary. Do not use texting for emergencies. Call 911 for a medical emergency.

Payments

If we collect payment online, card data is processed by a third-party payment processor. We do not store full credit card numbers on the Sites.

How long we keep information

Website inquiry data is kept only as long as needed for the purpose collected, unless a longer period is required for legal, tax, insurance, or professional-record reasons.Patient records are retained according to North Carolina law, payer rules, and our record-retention policy.

Security

We use reasonable administrative, technical, and physical safeguards to protect information. No website or email system is 100% secure. Please use caution when sending sensitive information online.

Children’s privacy

The Sites are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13 through the Sites. If you believe a child has provided information, contact us and we will delete it.

Your choices and rights

You may:

Request access to personal information we hold about you from the Sites
Ask us to correct inaccurate contact information
Ask us to delete website inquiry data, subject to legal and clinical record-keeping duties
Opt out of marketing emails or texts
Disable cookies in your browser

Patient record requests are handled under HIPAA, not only this Policy. To make a request, email journeypt828@gmail.com (mailto:journeypt828@gmail.com) or call (828) 674-3416. We may need to verify your identity.

North Carolina does not currently have a California-style consumer privacy statute, but we will honor reasonable access and correction requests for website data.

Third-party links and social media

The Sites may link to Facebook, Instagram, LinkedIn, maps, or other third-party pages. Those sites have their own privacy practices. We are not responsible for them.If you interact with us on social media, that platform also collects information under its own policy.14. Do Not TrackThe Sites do not currently respond to “Do Not Track” browser signals.15. Changes to this PolicyWe may update this Policy from time to time. The “Last updated” date will change when we do. Continued use of the Sites after an update means you accept the revised Policy.

Questions about this Privacy Policy:

Journey Physical Therapy, LLC
1171 Spartanburg Hwy
Hendersonville, NC 28792
Email: journeypt828@gmail.com
Phone: (828) 674-3416